Refund Policy

Thank you for shopping at purelyelizabethsale.com. Your satisfaction is our top priority, and we want you to be happy with your purchase of Purely Elizabeth granola, oatmeal, and cereal products. This Refund Policy outlines the terms and conditions under which we offer refunds.

1. Eligibility for Refunds


We offer refunds under the following circumstances:

1.1 Damaged Products


If you receive products that are damaged during shipping, such as broken packages, torn bags, or compromised seals, please contact us immediately. We will issue a full refund or send a replacement, at our discretion, with no questions asked.

1.2 Incorrect Products


If you receive the wrong flavor, wrong quantity, or wrong product entirely, we will correct the issue promptly. This includes a full refund for the incorrect items or a replacement of the correct products.

1.3 Expired Products


In the rare event that a product arrives expired, we will provide a full refund for the expired item. Please note that we only ship fresh products with valid expiration dates.

1.4 Order Cancellations


If you need to cancel an order, we will process a full refund provided the request is made before your order has been processed for shipping. Once an order has shipped, cancellations are no longer available, but you may return the item upon delivery if it meets other eligibility criteria.

2. Non-Refundable Situations


Due to the perishable nature of our food products, we cannot offer refunds for the following:

2.1 Unopened, Non-Damaged Products


Once a product has been delivered and is in its original, unopened packaging, we do not accept returns or refunds for change of mind, taste preference, or other non-issue reasons.

2.2 Opened Products


For hygiene and safety reasons, we cannot accept returns or offer refunds for products that have been opened or used.

2.3 Normal Wear and Tear


Minor cosmetic imperfections to packaging that do not affect the quality or safety of the product are not considered grounds for a refund.

3. Refund Process


To request a refund, please contact our customer service team at support@purelyelizabethsale.com with the following information:

  • Your order number
  • A clear description of the issue
  • Photos, if applicable (for damaged or incorrect items)

Our team will review your request within 12 business hours and provide a resolution. Once approved, refunds will be processed to your original payment method.

3.1 Refund Timeline


  • Refund processing times vary depending on your payment provider:
    • Credit/debit cards: 3–5 business days
    • PayPal: 1–3 business days


We will notify you via email once your refund has been processed.

4. Policy Updates


We may update this Refund Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about our refund practices.

5. Contact Us


If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please reach out to our support team:

  • Email: support@purelyelizabethsale.com

We are committed to resolving any issues to your satisfaction and ensuring a positive shopping experience.

— The Purely Elizabeth Sale Team